Refund policy

Cancellations and order changes

Our cookies are made to order. Email RosyOtter38@gmail.com at least 24 hours before your confirmed pickup time to cancel for a full refund or request an order change.

If less than 24 hours remain, contact us as soon as possible. We can cancel and refund an order if preparation has not started. Once preparation has started, we may be unable to offer changes or a change-of-mind cancellation.

If we cannot fulfill your order, you can choose an alternative arrangement or a full refund.

Late or missed pickups

Please contact us promptly if you are running late or cannot make your appointment. We will work with you to arrange another pickup, subject to availability and product freshness. We do not leave orders unattended at the meeting point.

Order problems and refunds

If something is incorrect, damaged or you have a quality concern, email RosyOtter38@gmail.com with your order number and details. A photo can help. Please contact us as soon as possible, ideally within 24 hours of pickup, so we can investigate and arrange an appropriate replacement or refund.

Because cookies are food, we do not accept physical returns or exchanges for a change of mind after pickup. This does not prevent us from resolving a problem with your order. Approved refunds go to the original payment method; your payment provider determines when they appear.

Nothing in this policy limits your rights under applicable consumer protection law. The suggested 24-hour reporting period is not a deadline for exercising those rights.

Contact

Rosy Otter
Email: RosyOtter38@gmail.com